Replacement and Refund Policy

Thanks for shopping with Naissance Prints!

Replacement and Refund Policy

We want to make sure you're happy with your purchase. If your order arrives damaged or defective, we're here to help with a replacement or refund.

Getting a Replacement or Refund:

• You have 14 days from when you get your item to ask for a replacement or refund.
• To qualify, you need to show proof of the damage or defect, like photos.

How to Get a Replacement or Refund:

• Email us at support@naissanceprints.com within 14 days of receiving your item.
• Include your order number, a description of the problem, and photos showing the damage or defect.
• Once we review and approve your request, we’ll sort out your replacement or refund.

Refunds:

• If we approve your refund, we’ll process it, and you’ll get a credit to your original payment method within 7 days
• Refunds cover the item’s purchase price and any shipping costs.

Replacements:

• If we approve your replacement, we’ll ship a new item to you for free.
• We’ll let you know once it’s shipped and provide tracking info.

Documentation and Claims:

• To help with our insurance claims, please take clear, detailed photos of the damage.
• Keep all packaging and damaged items until your claim is sorted, as they might be needed for inspection.

Contact Us:

• If you have any questions about requesting a replacement or refund, email us at support@naissanceprints.com